Google Drive is among the finest cloud storage choices obtainable and is open to the general public. Nevertheless, in accordance with a trending help thread on Google’s help boards, customers have reported that a few of their recordsdata have began to vanish from the service in latest months. Moreover, since none of those recordsdata have been deleted manually, they don’t seem within the platform’s recycling bin characteristic and thus can’t be recovered (to this point).
Early on within the investigation, many speculated that the recordsdata vanished as a consequence of a hacker assault, however this isn’t the case. In response to an intensive investigation, it has been concluded that the difficulty stems from the Google Drive app for desktop, which impacts customers no matter whether or not their system is Home windows or Mac. With that stated, customers on the browser variation of the service can relaxation simple.
It was additionally found that the bug would eradicate the info from the account, virtually reverting the account again to a state earlier than that knowledge was made. Sadly, there’s no rationalization for it to this point, however Google has confirmed that this downside is said to a syncing problem seen within the not too long ago rolled-out v188.8.131.52 by means of 184.108.40.206 of Drive.
wanting on the help thread, it appears extra more likely to be a glitch within the Google Drive desktop app, the place it doesn’t sync correctly, moderately than an issue with Drive itself
— MarkusTegelane 🇪🇪 (@markustegelane) November 28, 2023
Though this problem impacts – as Google places it – a “restricted subset of Drive for desktop customers,” it is suggested to backup all necessary recordsdata and documentation. Moreover, the corporate has warned customers to keep away from disconnecting their Google account from the Drive on desktop, and that they need to not tamper with the “DriveFS” folder that’s domestically discovered on their machines in any approach, form, or type.